Return Policy
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1. Returns Eligibility
You may request a return within 20 days of receiving your order.
To be eligible:
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Items must be unused, unopened, and in original packaging
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Items must be in the same condition as received
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A receipt or proof of purchase is required
Note: Returns sent without prior approval may not be accepted.
2. How to Start a Return
To initiate a return, please contact us at:
📧 support@ceylonfavs.com
Include:
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Order number
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Item(s) you wish to return
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Reason for return
Once approved, we will provide return instructions.
3. Refunds
After we receive and inspect your return:
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You will be notified via email regarding approval or rejection
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If approved, refunds are issued to your original payment method within 5–10 business days
Important:
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Shipping charges are non-refundable
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Return shipping costs are the customer’s responsibility
4. Late or Missing Refunds
If your refund hasn’t been received Please check with your bank is there any issue.
If you still need help, email us at support@ceylonfavs.com
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5. Undeliverable or Returned Packages
If a package is returned to Ceylon Favorites due to an incorrect shipping address provided by the customer, delivery refusal, failed delivery attempts, or any other reason beyond our control, a refund will be processed once the original package is returned to our facility.
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Please note that shipping charges paid to UPS or other carriers are non-refundable and will be deducted from the refund amount.
Customers are responsible for providing accurate shipping information at checkout to avoid delays, additional charges, or returned shipments.
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5. Contact Us
If you have any questions, contact us:
📧 support@ceylonfavs.com