Shipping & Returns
Shipping Policy
We ship to all U.S. 50 states, U.S. Territories, and some countries*
Home deliver for FREE** or for a low flat rate in DC metropolitan area subjected to some conditions. Shipping rates (including Free delivery) are automatically calculated and the option will be available to select at the time of check out.
Distance from Zip code 78642 | Over $35 -Under $60 | $60 -$100 | Over $100 |
|---|---|---|---|
Over 5 Miles - Under 10 Miles | $7.49 | $4.99 | Free |
5 Miles | $4.99 | $Free | Free |
Over 10 Miles - Up to 25 Miles | $9.99 | $7.99 | Free |
​ ** FREE delivery is subject to the following conditions:
​
All orders above $100 are delivered FREE within 10 miles from the zip code 20904; All orders above $60 are delivered FREE within 5 miles from the zip code 20904; All orders less than $60 and within 5 miles from the zip code 20904 are delivered for a low flat rate of $4.99; All orders less than $60 and within 5 -10 miles from the zip code 20904 are delivered for a low flat rate of $7.99; All orders less than $100 and within 5 -10 miles from the zip code 20904 are delivered for a low flat rate of $4.99; All orders above $100 are delivered for Free over 10 miles up to 25 miles from the zip code 20904; All orders less than $100 and above $60 are delivered for $7.99 over 10 miles up to 25 miles from the zip code 20904 ;All orders less than $60 are delivered for $9.99 over 10 miles up to 25 miles from the zip code 20904;All local deliveries are fulfilled during the following weekend.
Return & Exchange Policy
At Ceylon Favorites, we want you to love your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return and exchange policy. We aim to make the process easy and hassle-free for you. Your feedback is valuable to us, and we are committed to ensuring your experience with us is nothing short of exceptional. Shop with peace of mind, knowing that we've got you covered.
Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping cost is NOT refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@grocerylanka.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@grocerylanka.com and send your item to: 13308 BANBURY PL SILVER SPRING Maryland US 20904-1214.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 10518 Detrick Ave., Kensington, MD 20895
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.